Returns
Returns are easy and quick with us!
You have 14 calendar days to withdraw from the sales agreement, starting from the moment you receive the package.
- Go to the "I want to return a product" tab and enter the order number and the e-mail address you have used when placing your order. If you have an account with us, you can also log in and go to the "Returns" tab, which is located in "Your account".
- Select the order which the return applies to and, from the list, the product you want to return.
- In the "Choose manner of return" step, select "Ship by yourself", and then select the manner in which you would like to receive your refund.
- In the last step, download a printout of the return request and place it inside the package.
- Remember that you have to pay for it. We do not accept cash on delivery packages.
Send the package to one of our warehouses:
United Kingdom
LAURELLA / GOGLOBAL24
Unit D, 26 Thornleigh Trading Estate
DY2 8UB Dudley
Germany
LAURELLA / GOGLOBAL24
Oldenburger Ring 3
02829 Markersdorf
France
LAURELLA / GOGLOBAL24
22 rue Edmond Rostand porte 0012
59130 Lambersart
Spain
LAURELLA / GOGLOBAL24
C/ Mailing Bcn-Girona. Nave 5
Pol. Ind. Can Casses
08760 Martorell
Italy
LAURELLA / GOGLOBAL24
Via Papa Giovanni XXIII n 13/15
20090 Rodano (MI)
Poland
LAURELLA
ul. Św. Michała 100
61-005 Poznań
Czech Republic
LAURELLA / CzechLogistic
ul. Vratimovská 681/80
71900 Ostrava – Kunčice
Slovakia
LAURELLA / CzechLogistic
ul. Budovateľská 1234 (123kurier DEPO)
03853 Turany
Netherlands
DLS International BV / LAURELLA
Afrikastraat 23
6014CG Ittervoort - When the return is verified by us, your funds will be returned in accordance with the refund form which you have selected. We will notify you about this via an e-mail message. The standard deadline for processing a return is 7 days from the date of receiving the return shipment.