Returns

Returns are easy and quick with us!

You have 14 calendar days to withdraw from the sales agreement, starting from the moment you receive the package.
  1. Go to the "I want to return a product" tab and enter the order number and the e-mail address you have used when placing your order. If you have an account with us, you can also log in and go to the "Returns" tab, which is located in "Your account".
  2. Select the order which the return applies to and, from the list, the product you want to return.
  3. In the "Choose manner of return" step, select "Ship by yourself", and then select the manner in which you would like to receive your refund.
  4. In the last step, download a printout of the return request and place it inside the package.
  5. Remember that you have to pay for it. We do not accept cash on delivery packages.
    Send the package to one of our warehouses:
    United Kingdom
    LAURELLA / GOGLOBAL24
    Unit D, 26 Thornleigh Trading Estate
    DY2 8UB Dudley
    Germany
    LAURELLA / GOGLOBAL24
    Oldenburger Ring 3
    02829 Markersdorf
    France
    LAURELLA / GOGLOBAL24
    22 rue Edmond Rostand porte 0012
    59130 Lambersart
    Spain
    LAURELLA / GOGLOBAL24
    C/ Mailing Bcn-Girona. Nave 5
    Pol. Ind. Can Casses
    08760 Martorell
    Italy
    LAURELLA / GOGLOBAL24
    Via Papa Giovanni XXIII n 13/15
    20090 Rodano (MI)
    Poland
    LAURELLA
    ul. Św. Michała 100
    61-005 Poznań
    Czech Republic
    LAURELLA / CzechLogistic
    ul. Vratimovská 681/80
    71900 Ostrava – Kunčice
    Slovakia
    LAURELLA / CzechLogistic
    ul. Budovateľská 1234 (123kurier DEPO)
    03853 Turany
    Netherlands
    LAURELLA / GOGLOBAL24
    Branskamp 11
    6014CB Ittervoort
  6. When the return is verified by us, your funds will be returned in accordance with the refund form which you have selected. We will notify you about this via an e-mail message. The standard deadline for processing a return is 7 days from the date of receiving the return shipment.
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